CTI – Hosted Computer Telephony Integration

ExpertMarkets CTI Communications Services provides all the popular CTI features; screen pop, reporting, inbound and outbound routing, IVR and agent management on both PSTN or VOIP infrastructure. The ExpertMarkets service offers a suite of hosted contact center tools to fully integrate with your existing telephony infrastructure (PBX / Centrex Systems, ACDs and IVRs). So, you can leverage your existing investment and still benefit from great new call center features and operational efficiency.

Features:

• Interactive voice response (IVR) to callers
• Intelligent call routing
• Authenticate callers
• Use live, recorded voice, or touch-tone entered input to determine how to process a call
• Match the number of a caller with a customer record and display it for reference when talking to the caller (screen pop)
• Unified communication email, voicemail and fax
• Inbound and outbound calling campaigns