Customer Support

ExpertMarkets Customer Support team ensures customer satisfaction by managing the resolution of customer issues in accordance with agreed service levels, response times and best industry practice.

The primary objectives of our 24x7 support and monitoring organization is to minimize the frequency, impact and duration of service affecting incidents by leveraging our highly skilled technical resources to proactively detect, analyze and resolve problems before they affect your business.

Hours & Contact Details

ExpertMarkets provides support to its entire customer base 24 hours a day. 7 days a week. 365 days a year.

Our support services application and product support is staffed by a global team of technical support specialists from multiple support locations including:

• Saint John, New Brunswick, Canada – Tiered support & Datacenter
• Los Angeles, California – Tiered support
• San Francisco, California – Tiered support
• San Jose, California – Tiered support & Datacenter
• Adelaide, Australia – Tiered support