Target Industries

ExpertMarkets focuses on industries that rely on large scale, non-differentiating operational processes currently performed in-house at a significant fixed cost. In addition to driving cost reductions by transforming these processes through our exchange platform, we allow companies to also variablize the fixed cost of their operations, and share in the value created. Our target industries all include large scale operations businesses that differentiate themselves on front end performance, but have significant non-differentiated, non-critical processes or work components.

Examples of ExpertMarkets investment opportunities for shared services work and process exchanges across certain targeted industries:

Financial Services

Years of industry consolidation has created significant opportunities for integration and consolidation of work processes and systems at a time when scarce capital is available for internal operations projects. Customer service and satisfaction are leading factors for growth, but banks can ill afford new investment due to a need to conserve capital to cover loan portfolio losses and decreased support staff. Many work types, from mortgage review to dispute resolution are common across the industry and yet don’t differentiate banks in the eyes of their customers.

Healthcare

Administration of health care claims and coordination of benefits across multiple care-givers requires significant capital throughout the healthcare industry. Complex work processes, product variations, and lack of standardization across the industry have made shared solutions costly for any one player and cause expensive reprocessing that drives up cost throughout the industry.

Insurance

Providing insurance quotes is a challenging and costly operation. Agents must be licensed in every state of operation, the company must be certified in every state of operation, agents must have the appropriate product knowledge for each product available by state, and the right number of agents must be available for the number of customer requests received, as requests not answered quickly are lost revenue and overstaffing drives unnecessary expense.

Telecommunications

Due to large real assets, such as cell towers, backhaul fiber, and central offices, the telecommunications industry is required to track, report and pay myriad local property taxes, permits, easements to a large number and high variety of local, county, state, municipal, and other existing entities.