Contextual Call Routing

With a single click, Contextual Call Routing directs your call and relevant data to the right HR service provider, no matter which topic you are inquiring about - Benefits Administration, Payroll or Wealth & Retirement.

Just imagine:

• Employers - What if you no longer had to act as intermediary between your employee inquiries, your broker, and the appropriate service provider, including IT or insurer?
• Brokers - What if you no longer had to manage your clients’ routine HR-related inquiries?
• Service providers - What if account inquiries were routed directly to you along with the relevant client data?

The Right Help at the Right Time

We have taken the frustration out of getting HR questions answered. By integrating Contextual Call Routing directly into BlinkHR, we are enabling users to access live help from any screen with a single click.

Contextual Call Routing significantly enhances the user experience:

• Employers can concentrate their HR resources on hiring and retention - leaving issue resolution to the service provider
• Brokers can concentrate on growing their business - using Contextual Call Routing as a key differentiator in the market
• Service providers can achieve higher rates of first call resolution - having access to all necessary client data in real time and fielding calls relevant to their context

Contextual Call Routing allows users to connect to the right specialist with a single click by routing the call, along with the relevant data, directly to the appropriate service provider.

To find how Contextual Call Routing can help you deliver better HR services, Contact Us.